Bought a ball/hitch at the store to tow the trailer I rented. I have been pulling trailers since I was 16 (33 years) and this was the worst tow experience I've ever had. The trailer was bouncing around so violently on my 10 minute drive back to my house from the store, going no more than 40 mph in a 65 mph zone, and by the time I got home I had no brake lights or turn signals on the trailer because all of the electrical wires had pulled apart. I stopped three times on the 10 minute drive home trying to figure out why the trailer was bouncing so violently and couldn't figure out why. When I got back to the house, my boyfriend switched out the ball/hitch with a heavier duty one, reconnected all of the electrical wires, then taped the wires to the chain that they had all the wires running through to try to prevent them from pulling apart again and then wired the chain up to the trailer so they weren't hanging/dragging so low. When I returned the trailer and explained the issues to the guy working all I got was "Wow" and pulled out a book to try to prove to me that the ball/hitch they sold me was compatible with that trailer. No apology for the experience or thank you for putting the wiring back together...nothing! He also told me to take the wire off holding of the chain/wires. I won't be back to this location.
Jacqueline S
Boerne Import Auto Werks LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Boerne, TX 78006
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Excellent customer service. Friendly knowledgeable staff. Clean vehicles. I would highly recommend them!
Benjamin RMary Muñoz is a rockstar. Best service of all!
BRENT WThey were very friendly and helpful Throughout the whole process.
Timothy CThe staff at the location were very friendly and helpful.
Matthew H