Pretty sure the lady behind the counter was on drugs She kept nodding off and asking me the same question 5 times Super unprofessional and would not recommend to anyone I would have left if I didn't need a uhaul immediatelyANASTASIA P.
Trailer Rental & Towing in Bloomington, IN at Liberty Lube
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Bloomington, IN 47403
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 3.0 Average Customer Rating
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App didn't work it froze it took me 30 minutes to get the keys even with the rep help. The chat was delayed she would tell me to do something in the chat on the website I had to wait 5 minutes till it showed up to do itscott P.
Have customer service representatives be more attentive and get a great rest. Maybe have her understanding door experience. ..CHRISTOPHER B.
Know what vehicle I'm renting.. then have it ready and know where the key is.... and if there's a problem don't call your manager in front of me. UNPROFESSIONALJONATHAN O.
The u-haul app didn't work properly, it wouldn't send me a verification code.MICHAEL K.
There was a long wait to get checked out to pick up the the vehicle. Thr girl that checked me out also was working in thr Jiffy lube car bay. When I got to thr location I did not know where to go. There should be a uhaul sign on the office door where you need to go to get checked out.Herbert U.
Get some one betterto check people inANNE A.
They made an error on my truck rental and they were courteous and refunded the money to my card. They apologized to me which I appreciate. We all make errors from time to time and it is refreshing to be treated with respect. Kuods to Liberty Oil Change and Uhaul in Bloomington. The uHaul website is slow and the uploads and downloads on your phone take forever. uHaul may want to upgrade or investigate the site speed to give the customer a better experience online when using their phones. Thanks so much, PamPamela R.
Staff were very friendly, but the office was a mess. It was a little uncomfortable and made me wonder how the truck we rented would be. It was good, though, and wound up being the best rental truck experience I've had.gwendolen N.
They didn't have the key in the safe when it was documented as being placed there, had to wait over night and upon multiple phone calls with customer service, they charged me for a two day rental when I only asked for the four hour originally, I never mentioned I needed the vehicle for longer than four hours and now they're saying I have $90 invoice but I'm reality I've tried 3 separate times to order a U-Haul through you guys and they claimed to give alms a $50 rebate, I ask how do I get that? The customer service lady on the phone said â€œ let me transfer youâ€ and it immediately sends me to a dead line and hangs up. This is ridiculous and I've paid my money for the rental full price which you guys didn't even deserve from me after messing up 3 times before. And my compensation from you guys is that you're asking me for more money? No , not correct, please get your story correct. Because I've spoken my part.Michael C.
i had to check in even though i checked in online.Jorie M.
Make sure someone is in the office. Received the product 45 minutes after it was books. When Returning U-Haul they never checked it back and had to call back. Just to get the U-Haul checked inJustin D.
6/2/20@6p, Sun 5/31@2p, i tried to do the Share return & could not do because it showed "no rental or reservation" i called the Liberty Lube # so could talk to uhaul & told her i couldnt sign truck in & she said she'd note that & gave me # to call & i tried to call later & must have wrote # down wrong cos rang & rang, so i hung up, & now being charged $20 extra for return! i need that $20 refunded asap! not my fault didnt work. someone needs to call me asap. thank you.Linda C.
Have a selection of vehicles... three was only one available.raleigh E.
The cargo van we rented fit our needs perfectly. The service was great.karen M.
The drop off was a nightmare and the staff were rudeAshton H.
The online check in process was incredibly long and frustrating.Chad G.
The equipment was clean but not spotless then I was charged a cleaning fee when I dropped it off for leaving it in the same condition as to when I picked it up.. I am a previous U-Haul dealer myself so I am well aware of how to leave a uhaul upon drop off and find this very bothersome not to mention the fuel was at full when I dropped it off and marked at less than full on my return form. My furl return level was only to be at 5/8 but still that is an incorrect fuel amount and I do have pictures from when I dropped it off. Not very satisfied with my uhaul rental the equipment was fine but not customer service.Rachel B.
Fast clean professional. Great experience. I'll go back for sure.Nancy R.
Customer service was terrible!Clover S.
The online return form did not work correctly, kept sending me to the login page. The local people were all fine but U-haul's online service was not good at all.Todd W.
I paid to rent a utility dolly and it was not with the truck, I had to make a special trip back when the store finally opened to get it which of course cost me extra gas and time on my move. Then I was charged for 2 dolly's and I cannot get anyone to contact be back about it.Brandy H.
Fix your check-in system. Took me almost an hour to check in. I talked to eight different people and got sent on as many wild goose chases trying to check the truck in. First it wouldn't let me log in, then it wouldn't let me access the system without logging in, then when customer service did get me in, it wouldn't accept my locationâ€”which it requires to check in. Then I got sent to a regional office that was closed, then I got sent to a few others who kept passing me around to people who acted like they knew what to do or where to send me, but didn't. Finally got to someone who was able to check me in by letting me email pics of the vehicle. Brittany in sales got me to Jaime who checked me in. If the other six had been trained like those two this wouldn't have been a ridiculously frustrating wasted hour of my life. But they weren't, and your system doesn't work, so what was supposed to be a quick and convenient way to transport a living room set across town became the reason for a lot of unnecessary stress and a ruined day while my daughter screamed in the car for an hour as I tried in vain to return your stupid truck.Joel A.
I returned the vehicle with more fuel in the tank then when I took the vehicle. the invoice I received included fees for EZ fuel sales 3.6 gal, $16.20 and Fuel fill up service fee of $30.00. I was told if I returned the vehicle with equal amount of fuel as when I took it there would be no additional fuel charges. I paid for 10 gal of fuel myself for the trip which left more fuel then when I received the vehicle.Martin C.
The only person available to handle my reservation was late to work so the rental was delayed. She didn't apologize. The printer wasn't working correctly so my receipt wasn't complete.Margie A.