I had to call the toll free number to get anyone to show up. The lady on the toll free number was great. Ahe made it easy. 2 gentlemen eventually showed up.
Brian Fink
Big Lake Rental & Housing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Big Lake, TX 76932
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Tried calling 3 different phone numbers. No one answered. No information on where to put the trailer. No one in office to help. Heard from local town people that the guy in charge of U-Haul is drunk at bar everyday. Never renting from U-Haul again if this is how the return is going to be
Haley DunavantEmpty desolate lot in rural Texas. Next to an abandoned building. No personnel on site. Everything was totally fine, I just left the trailer there - but really seems like U Haul has lowered their standards
Bob FiedlerI have used this location several times and have had an enjoyable experience every time.
John GollidayWe tried to contact this UHaul Location by phone for TWO DAYS, to drop-off the Tow Dolly 9/13 & 9/14.. Called at least a DOZEN TIMES (325) 884-1599.. All we got was a Circuits Busy or Number Not Available. never did connect to them.. Finally this morning I drove the 28 MILES to their location and could not find ANYONE to even talk to!. NO ONE AROUND either of the 3 places that UHAUL Equipment was Parked.. A neighbor to the Fenced lot told me he had not seen anyone for a WEEK! I just dropped the TowDolly in the Fenced Area with several other UHAUL Trailers!. We tried to call the UHaul Help Line 3 times over those days. And each time we were told WAIT TIME of 30 MINUTES!! I have Rented UHaul over 100 times for OVER 50 YEARS.. I NOW have reservations about using your Company. As this was the SECOND Rental in a year, that we had issues with this Drop-Off location.. There was another Couple there to Drop Off a Truck & Trailer while we were there, the had been trying to Drop Off since the Day Before.. I told them there was a UHaul in Midland, TX. And they headed to that location.. The couple was leery of going that far, but could not wait anymore for someone to help them!
Arthur Netteler