I went to 2 different locations the first one I made reservations for and no one was even there I waited 10 and minutes and left the this location was ok it's just the ratchet straps on the trailer we're completely rusted out so they kept coming loose while pulling the trailer with my car on it almost causing the car to come off I had to stop multiple times to retightenJoshua K.
JR's Towing & Recovery
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Belmont, NC 28012
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Upon arriving there was no one really available. When i found 2 technicians working on a truck they let me know i was not allowed to leave my vehicle while using my vehicle for a 2 hour trip. I got a ride and came back. No words were exchanged other than what's your last name and follow me. When we got to the truck the guy gave me the keys and started moving a couple trucks to let me out. While i was doing my vehicle inspection he was honking the horn for me to pull out. I rushed my inspection so he would stop honking. Vehicle ran fine and was clean. Upon my arrival i parked truck and attempted to close out my rental. When i put in my odometer reading it stated i drove over 6,000 miles. As humanly impossible as that is i went back to the overly friendly technicians and let them know there was a mistake on the close out and the odometer and i needed it resolved before i closed out to prevent an astronomical charge to my account. He stated there was nothing i could do and needed to close it out and claim the issue with uhaul. I let him know that seemed unacceptable and needed to reach out to uhaul to see what i should do. Got in a live chat with an operator and they stated they could fix the mileage and they would need a manager to fix. I went back and let them know what uhaul said the resolution should be and i could tell in there frustration they said they were not fixing my mistake and i needed to pay and dispute later. I offered to leave the truck and hold onto the keys until the manager was available later that day to resolve. He stated i needed to get vehicle off of property if i was not going to return. I let them know i felt this seemed fishy and i needed to speak with an owner or i needed to call the police to get to a resolution because a $5000 charge on an $70 ride was ludicrous. They got super defensive and said i couldn't call the police and there was no need to get the law involved in their property. Told me to wait 15 minutes and the owner would be there to resolve the issue. When owner arrived he asked me to follow him to his office to let me know i was out of line mouthing off and acting out of sorts with his guys working there.(never raised my voice or even escalated my voice towards them). Said it was uncalled for to threaten to call the police when they could handle it. I let him know i gave the employees 3 chances as well as called uhaul to resolve and they continued to tell me to pay the bill and dispute later. I followed up to ask if he was told he had to pay 5 grand when you did nothing wrong how would he handle it. After a few minutes of him checking into the issue turns out it was his employers fault and they actually put me in A rental vehicle for another reservation and they gave me the other one which caused the difference in mileage. There was no apology or admition of being in the wrong. I was the bigger man and apologized for given his employees the sense of anger when they tried to tell me to pay 5 grand for driving 20 miles. I would hope uhaul Will look into this companies operations and their inability to handle a simple fix than tell someone to just deal with a several thousand dollar charge. If anything i should be demanded a refund for wasting almost an extra hour and a half of my day to fix their own mistake.Neal M.
No I'm in the process of contacting my attorney so I have no comment on the experience of that move.Gilda L.
Johnny was great. Honest, everything was ready to go upon arrival.Raymond T.
Great service! Clean uhaul in great condition. Smooth pickup and drop off. Highly recommend.Danielle R.