The truck was filthy. When I left I had to go to another UH location on Bluewater Drive to pick up blankets. They were appalled when they saw the condition of the truck. One of their staff thoroughly cleaned the truck for me before I left (swept and mopped the back, scrubbed and wiped everything down in the cab). I would recommend that location for sure.
W. Jeffrey F.
Civic Pride Automotive
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Bedford, NS B4B1G7
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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We were told to drop the vehicle off at 62A Bluewater Rd., (CivicPride Automotive )in Bedford. When we arrived we were told they would not accept it as there was no one available to check the vehicle in and we were to go up to 152 Bluewater Rd. instead where the U-Haul was located. The clerk at CivicPride made a phone call to the location he was telling us to go to, U-Haul at 152 Bluewater, and they also denied us dropping the vehicle off there as well. We ended up leaving the vehicle at CivicPride, and asked the clerk to come out and check the miles, gas, and back of truck, which he did and was very nice about it. We left with no paperwork or receipt only the CivicPride's employees name. We were very stressed about the overall customer service which also left us thinking we would be charged extra because we were not officially checked in when returning the vehicle in good condition. We also had put extra gas in the truck in error (it was at a 1/4 tank and we returned it 1/2 tank) and we hoped to be reimbursed as it cost us an extra $100.00. We had also hoped to be reimbursed the $10.00 we paid for the blankets. On top of this bad customer service, the next day after we dropped off the vehicle we received a call from another U-Haul satellite location Royal Automotive asking us where the vehicle was as they were expecting it to be dropped off to them. I had to explain the situation, the clerk was confused but polite. This left us with much more stress on us as we thought there was now final transaction on our credit card as we were never officially check in as having returned the vehicle. Overall we had very bad customer service the whole way through. and will be very hesitant to use or recommend U-Haul in the future. We would really like to be reimbursed for the extra gas we put in the truck and for the blankets we did not receive, yet paid for, and to obtain an official receipt that would include the actual mileage we were charged.
Robert W.There was no one in the office I was about to leave. There is no signage visible from the road. Some at the front door but blocked. When a guy showed up. It was fairly quick. He was good.
GEORGE S.Include the taxes in the online payment or at least make it clear taxes have to be paid at the pick up site. This makes the whole concept of checkin.in advance to reduce contact irrelevant.
Jacqueline W.Location not clear. Flat tire on my truck. No one could fix it. Had to wait for a different truck.
Ryan R.