I did the online 24/7 and my rental was not ready, I was charged twice after casting multiple uhaul people to get in touch with the manager. I was not satisfied. I am still waiting on my refund, while I was charged for insurance I declined. I am not satisfied with my experience with uhaul. Please contact me and I will go into more detail. I can't even get a reply on getting a refund.Josh T.
Trailer Rental & Towing in Beaufort, SC at Problem Solvers LLC
(Distribuidor de U-Haul del vecindario)
Beaufort, SC 29906
Services at this Location:
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 12 p. m.
- Dom.: 8 a. m. - 11 a. m.
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Beaufort, SC 29906
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
Comentarios de clientes
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Office was like a bunk house with a bed and puppies running around. Had to find my tow dolly myself. One tail light was missing. Returned dolly before advertised close time, but nobody was there. Called multiple times to confirm return, leaving a message each time, but never received a return call. Very unprofessional!Mark B.
Difficult to find. Personnel were nice and efficient. I would have preferred to pick up at location close to me-but was directed to one further away. condition of vehicle-clean, but rough engine.jeremey L.
Everything was excellent the customer service was outstanding and the equipment was very helpfulDaryl C.
The office was closed at 3pm, so did everything over the phone, no problem, told nit to take the 2 on the left, so I took one in the right, got it Hine that evening and it was full if hunk, had to return it and get another one, should if been given 1 day credit, but nope got charged for the day i lost swapping it outJffrey O.
We dropped off the truck after hours and there were no signs to show where to park and a very small sign over the key drop box.MAURY K.
Provide people who aren't rude to customers (this interaction was from my rental a week ago).WAYNE H.
Maybe a small sign to direct people to the drop off area. Slightly confused about where to drop off. After I spoke with the tenant there was no problem.Alton H.
The person who helped us was knowledgeable and friendly.Jeff H.
I rented a dolly along with my trailer. After finally finding a person on the premises to pick up my trailer, I was informed they had none but I could go to any other in town and get one. Called two other locations in Beaufort, neither had one. Called a couple days later to let them know I was never able to obtain a dolly and it needed it off my order. The lady stated they were on the road and would call me back ASAP, never heard back. Tried to return the dolly the next day to be told they could not process my return because I did not have a dolly. Called 6 times before I finally got ahold of someone to resolve the problem. They then called the return site to clear it upKaydee F.
I ordered a trailer from Hilton head island. My confirmation ultimately changed to inform me that this equipment couldn't be guaranteed at the location and a representative would call me although the reservation was guaranteed. No one called me so I assumed the scheduled reservation was confirmed. I arrived at the first location to be told that they do not have trailers. The person at the counter called â€œtrafficâ€ who then miraculously sent me a text saying I had a confirmed pick up in 30 minutes in Parris Island 31 miles away. The result meant I had to drive an additional 60+ miles out of my way to pick up the equipment, delaying planned pickup and travel back to my destination which in turn led to me needing to take time out of my work day the following day to return the equipment. All in all this experience was pathetic. I'd like to request a full refund to cover additional unexpected mileage and time that I needed to take in order to meet the contract I signed. In my opinion Uhaul failed miserably at meeting the expectations in this contract and as a result should return my payment. (I'd like to note that the individuals at all 3 locations were courteous and professional and that this review reflects my experience with the contract and not them)Stephen F.
The truck interior smelled of cigarette smoke and hadn't really been cleaned. Hopefully that can be recouped from the previous customerJason G.
Not a thing. The process was very quick and efficient and the staff representative was equally efficient and possessed excellent customer service skills.Robert S.
This is the second time we have used this location. The first time we showed up and the equipment was filled with mulch and had to go to another location and then this time The truck was filthy! The window was also left down and it rained the night before we picked up so the inside of the cab was so wet ! And not to mention the location was closed â€œdue to system issuesâ€ so there was no one to talk to VERY UNHAPPY WILL NEVER GO AGAIN DO NOT RECOMMENDVictoria J.
Office was a disaster. Wrong truck was assigned and we had to wait 45 minutes for the new truck to be assigned. Representative did not verify rental equipment with us. I would not recommend this location to anyone else.MICHAEL ROSS S.
Location is behind a building and through a mulch yard. This was a night drop off and it was dark, I didn;t even think the fenced area was sa place for me to go at first so i had to turn around and drove around looking for the correct location...you cannot see ANYTHING Uhaul from the road other than a sign. Would have been helpful to have received a call about this location. Also, it was an hour from my house and I passed MANY other locations along the way. Not sure why I was sent there.GINA MARIE C.
Make sure your drop off locations have not closed business for renovations and repairs! Both drop off locations were totally unacceptable! We will never use U-haul again! Drop off location computer service down, Hung up on us when we tried to locate them, outside smoking, forgot about us when we tried to check out!Douglas M.
Easy drop off - Would highly recommend location.Michael B.
terrible experience. no one on sight, no one answers calls. trashy, problematic, wouldn't go back there on a bet....difficult to find the office (if you could call it that), just can say enough bad about it!Kendig K.
Need a drop off near Hilton Head Island. This is too far away and took me almost 3 hours round trip.Robert F.
I do have a complaint!!! I was over charged by $20.00. I have reached out by email to get this handled a couple days ago but I haven't heard anything nor have I been refunded. Other than that the service was fine. The over charging is accepted as an accident. The not correcting cant be over looked as easy. Disappointed!Tonya M.
Cab of van smelled very badly of cat litter. Other than that it was great!Jennifer K.
The vehicle needs to be cleaned and full when picked up. You should never charge a person a cleaning fee for a filthy smelling vehicle that they rented in that condition.AL Y.
Van was pretty dirty - sand on the seats - smelled like smoke - glad it was just an in town thingMark C.
Great Experience! The staff was helpful.ANDREW B.