I had to request a dolly , didn't know the didn't have one until I put my card on hold, very inconvenient, need better communication.
Lakisha K
Brothers Ace Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Baton Rouge, LA 70816
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Couldn’t get the uhaul we was scheduled for due to previous customer didn’t have it back in time but boy I tell you the older guy with the glasses that assist with the uhauls took very good care of me and my family !! He was very helpful and genuine!! Highly recommend this location wish I knew his name thanks again !!!!!
ramarize rAutomatically charged me for 50 miles when I picked up truck adding $54.50 to my pick up price despite not needing that many miles. I rented the truck for 24 hours but my bank was charged the ENTIRE pick up price the next morning HOURS before the truck was even SUPPOSED to be returned. I've rented from UHAUL many times and never encountered these issues. I did speak with customer service and they did NOT say these were new policies or the like. I brought the truck back to the location early after cancelling a second day reservation. I arrived at the last minute at 5:27 pm but no one was there even though the closing time is supposed to be 5:30 pm. Additionally the hours are written on the doors as being open until 6 pm.
SHERYL BToo many repetitive steps involved in check-out and check-in, slowing everything down. The truck itself was very old and worn. Transmission revved very high before switching gears with a loud thump.
Scott MMultiple calls about the truck size, how I couldn’t get it before hours, then got a voicemail the night before that I could pick it up before hours, came at 8:05 and it wasn’t ready even though original pick up time was 7am. Truck needed an oil change and a headlight replaced. I’m not sure if that’s the locations fault to maintain the trucks. I’ve always had a great experience at Ace and will continue to be a supportive customer, but I’m not sure I’ll use u-haul again.
Allison M