When picking up from a business, it would've been great to inform me your off daysTasha H.
Trailer Rental & Towing in Baltimore, MD at Rosedale Auto
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Baltimore, MD 21206
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 3.0 Average Customer Rating
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Great ðŸ‘Milton S.
The vehicle was raggedy, the ride was horrible and extremely uncomfortable. The staff were not friendly at all.JAMES C.
Customer service was very poorMICHELLE D.
This was actually a fix to my original drop off location that had been listed as operational, but when I arrived they turned us away. Not a reflection on this location at all! But since it was after-hours for this particular spot (the other was not) I can't really speak to their service. The U-haul customer service woman on the phone who helped me find an alternate drop off was extremely helpful and friendly though!Dawn G.
Phone waiting timeKaren G.
Provide the lockbox combo when returning the truck and keys.Matthew M.
Pick up location could use better lighting since after dark pick up/drop off is an option.Adrien B.
Mobile pick is very bad. Needs improvement! I rented the truck a day prior to the pick up. The online website stated â€œThank you! â€œ and all nice stuff but never asked for Driver license and Insurance! Which was a bit weird!!! The day of pick up (very next day) is so bad that I almost cancelled the reservation. Because I logged in and it didn't promote me or ask me for anything and it didn't work, didn't give me box code, did nothing! As if I have no reservation. I called and waited for 19 minutes then the representative told me to go to a different location. The associate at that location told me that I will get a message in five minutes and I should go back to the first location but never received a message!!! My recommendation: When your website see that a costumer is serious and put tons of information, it should finalize the process by asking at least for insurance and driver's license so he/she doesn't have to go through taking photos of insurance and licenses in a very busy environment!!!!! I doubt that I will rent again but may be I will try and see if the process improved.Muhammad A.
Walk thru w customer when returning equipment to find out about any bills that are made up. Be careful and insist on a final walk thru.Nechemya D.
This was absolutely the worst customer service experience that I've ever had! It took me and hour and a half to get access to the truck which had been reserved for nearly a month! The truck contained none of the additional items which I requested and paid for! I will absolutely never use U-Haul again and I will certainly discourage family and friends from utilizing this company as well!Amahl F.
I didn't realize this was a mechanic auto shop. They guy who helped me was funny. I wish I got his name. Because it is a garage, it's not clean but the experience was great.Dawn K.
The experience went smoothly and the mobile check in wasn't to badKayla D.
Great Customer service was very professional and attentive and supportive.Robin M.
The only problem that I had was that I reserved furniture pads and there were none in the truck. I phoned customer service and the fee for the pads was removed from my reservation immediately. Great service!Carole S.
Prepare the customer for what's involved with the return process. Send an email with an overview. The return process was longer than the check out.Kim D.
These guys are amazing Donny is so awesome. Yes I Reccomend U haul anytimeFelecia H.
See my letter of how i was inconvienced due to a headlitep malfunction.Sonya M.
Even though I had done the so-called express check-in online, I still went through the same process at the shop.Afolabi L.
The lady that checked me in was very nice and helpful. It was a fast and easy process.Kenneth L.
No one around, no sign to state where truck gets parked. Spent 16th of a tank of fuel trying to find the hole in the wall. Then was charged $11 for it. Uhaul=ScamJackson W.
Excellent Customer Service ???????? Thank you for making my move a smooth process??cheryl W.
Not the locations fault but the previous driver of the vehicle smoked in the cab. I don't smoke and am very sensitive to the smell. Besides that the truck was almost brand new!Matthew S.
Returned the truck at at 4pm yesterday, was told even though they're open, i would have to come back the next day to finish the return process.RONALD D W.
They didn't seem very prepared when I arrived. But they treated me very well.DEBRA B.