The initial indication was that the pickup location would be open by 09:30 to allow for in-person pickup. i waited 'til 10:00, but no one showed and so resorted to using the app to try to pick up the reserved vehicle. That became a frustrating experience because the online PICKUP option apparently expires after 30 min, thereby forcing me to have to dial your support line and wait on hold 'til someone could assist me. Then i was initially told that the pick up location office should be open (it wasn't). Eventually they resolved the issue by re-enabling the online PICKUP option button on my reservation page and all was well afterwards. Going forward, i would request a longer period of availability for the online pickup option and also better communication by U-Haul with regard to correct in-person pick up windows/availability. the drop-off process went flawlessly and was mostly convenient.dirk Z.
Pedal Driven Cycles
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Athens, GA 30607
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- 4.5 Average Customer Rating
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The location is near the center of town, which is a positive. Ideally, a customer should approach the location from the west to avoid crossing two lanes of traffic to enter. The parking lot is narrow and is used by several businesses. Be careful.Kathrine C.
Charged $5 for safe trip option which I've removed multiple timesAndrew H.
EXCELLENT SERVICE!!!!Corey B.
Sooo helpful! Checked the unit in early and gave good directions to this newcomer to townGretchen D.