I opted out of â€œsafe moveâ€ for insurance as I have my own insurance and they still me the additional 14.00. Not cool. So what should be a 19.99 per day is really $33.99.Sherry G.
Trailer Rental & Towing in Ashland, MA at Marathon Mobil
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Ashland, MA 01721
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 3.0 Average Customer Rating
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From the beginning of the rental (no appliance dolly and waiting at the site for an hour with Customer Service) to returning the truck (an hour late because I wasted an hour, had to go to Home Depot to purchase an appliance dolly and talking to Customer Service agent that was rude like she was the one that had the bad experience). Overall it was BAD.Jamaal B.
Was random drop off location at a gas station. The gentleman was helpful, location in general was fine, just very random.ALEX G.
After the Worcester, office in the triangle corner gave away my trailer maid them come back just to leave again mngr supposed to have given me a $80 discount cuz I had to drive to Ashland, $451.44 charged at the other place dude didn't ilaburate any prices & or paperwork so I, take it and later is charged another $546.44 total of $997.88 mind you this is 29th till today I get a email to leave a comment about there service 8 business day's later still no response! or refund from "head honchos" 2mrw IAM reporting fraud to my Bank!!! Watch yourself if your moving on a budget, this folks will ring you a new 1 ðŸ¤ª!!! 8(~Be Very Careful~ 8(BLAS ELI V.
The gentlemen who helped us went above and beyond. We really appreciated his help! Thank you, again my friend!Shannon G.
This was the worst experience by far ! My original reservation was to be picked up in Milford after sitting there for about 2 1/2 hours trying to call customer service and getting the lock box code we finnalt went to a new location were they had to completely re do the whole reservation smh I was originally scheduled to pick up a U-Haul at 4:30 5 o'clock and I did not pick it up until 730 I do not recommend the contactless pick up to anybody!!!!Brian L.
Explain the contract more in depth. I was charged for an additional day when I requested on line two days. I asked the clerk if I was complete when I checked out, he said yes then I was charged an additional day.David L.
App did not work in parking lot however gentleman at store was super helpful and did a great job.Samuel H.
Well I only needed the truck for 4 hours only. It was pretty expensive for the price. They should change the cost if u only going to use it for a few hours, maybe you will get more business that way, but companies always like to screw people over to make money.Rosa D.
gentlemen was no help didnt do the walk thru like a real uhaul agent would didnt give me any informationMICHAEL A.
Everything was excellent.James M.
The store clerk awhile to come let us inside to help.BRYAN C.
When we arrived we had many problems picking up the truck. We never received the code to unlock the box and our Uhaul reservation said it was cancelled. We tried to update the time as it suggested, but it would not let us. Eventually the wonderful man at Marathon Mobile was able to help us, but even then we never the received the code to unlock the key box. The man at the Mobile had to unlock it for us. The whole process took about an hour.Dean C.
It was great cause i didn't have to deal with anyone.Eden G.
Tyler the regional manager was a huge help and extremely helpful and knowledgeable about the U-Haul Side of their business.Peter H.
Drop off was 100% different. First, the truck worked out great. Clean, gas savings, ramp worked great, etc...What I would have expected. Again touchless drop off worked I have to say I will think hard about using uhaul again. The pick up process put my life and my wife's life at risk, not to mention we were 2 hrs late. I guess the difference is uhaul is in business to rent products versus a gas station owner who also does rentals...he put me and your business at risk. At what point do I get a refund or reduced rate for doing all the work for uHaul? I realize you are not responsible for Covid 19 but if I have to check myself in or drop off check out...should the pricing model be based on what level of service? Grrr....David W.
When dropping off was very friendly and did his best to get is checked back in quicklyJohn C.
Keep up the good work..melicia D.
The experience was not good. We were automatically changed to a 24/7 ride share without being asked, and I was nervous because that meant we wouldn't see a person when checking in. My fears were confirmed. When checking in, the website told me to see an attendant about a key, but there was no attendant there because it was after hours. I clicked the â€œhelp I can't get my keyâ€ button and all it said to do was to go see an attendant. I used the chat feature, and eventually got a number to call. While typing it in my phone, I accidentally clicked some button on the website; when I hit the back button, the phone number and the rest of that chat history was gone, so I had to chat with someone else. Once I got a hold of someone, he was helpful and I finally got my key. All told, it took me an hour from the time I started the process until I was driving away with the truck. There was a gas station attendant there, and he told me the issues I was having seem to happen often.Andrew T.
Stay away from this specific location. Very unhelpful. In this instance the key for the truck was behind the counter for counter pickup. Person on duty denied it was there until I got national representative to speak to him and then have the regional manager speak to him. Only then did he take the key off the hook, which was right I front of him, and said ?here is your key!â€ He knew it was there, but preceded to sell gas and other items in store, rather than complete my rental. It took 45 minutes to do a 5 minute pickup. If you plan to use this location do not use counter pickup option. When I spoke to the owner of the location on the phone, to put in a complaint, he was no better.Earl K.
Frustrating experience internet pickup was not working and attendant was not helpful as he needed to call someone to get permission to give me the key.NELSON D.
When I arrived my email said to go to the front desk to pick up the keys. I went inside and the clerk told me I needed contact Uhaul and get a key for the lock box. When I called the Uhaul rep they were very nice and professional and told me that I should be getting the key at the front desk. They tried calling the clerk and he didn't answer. The Uhaul rep gave me the codes to the lock boxes to try. Two were empty and one wouldn't open. The uhaul rep got ahold of the site manager who was able to get ahold of the clerk. The clerk walked outside and handed me the keys. He had had them the whole time and had me waiting almost an hour. It was a horrible experience. He was also extremely rude to me. The Uhaul reps were great but this clerk was horrible.Brigid S.
I found having to process the return through the website to be frustrating and cumbersome. At the end of a long day, I didn't want to have to try navigating to the site on my phone, figure out what to click on to process the return, deal with slow cell signal, taking photos, etc. in the middle of a gas station parking lot. I understand that we are in an unusual period with coronavirus, but I strongly prefer to have representative there who can help process the return.Margaret K.
In the COVID world in which we live, it is apparent that NO steps are taken to clean the rental vehicle to ensure driver and passenger safety. I brought my own cleaning supplies to wipe down the vehicle to ensure I was protected as much as possible. The amount of dirt and dust taken off off common high touch points such as the door handles (in and outside), window roll down, arm rests, dashboard, steering wheel, seat etc, was proof that the vehicle had not been cleaned in a VERY long time. UHaul should do a much better job ensuring that their rentals and the services they provide DO NOT contribute to the spread of COVID. It was apparent to me that this is not the case. That there are no assurances that a driver or passenger can feel confident about the cleanliness and and risk they are taking when renting a vehicle. It comes across as a lack of respect to the customer.Louis C.