The pickup process was okay, but the biggest issue I encountered was that the person who helped me connect to the trailer had no experience hooking up to tow a trailer. Consequently, I left improperly connected based on his incorrect instruction. After unknowingly risking an accident on my drive home, I watched a U-Haul video on how to operate the trailer and discovered there were additional steps that had been missed. Thankfully, my first drive was safe and luckily avoided damage to my vehicle and the trailer. Separately, it seems crazy that these trailers don't come with jacks to help lift/lower them into position. I needed a second person's assistance as I'm not physically able to lift so much weight myself.
RILDE L
Jim Campen Trailer Sales
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Arden, NC 28704
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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I called the office before I arrived to pick up the truck. That was about 15 minutes before I got there. I was still waiting for someone to pick up the call as I walked in the door.
TONY RWas located in a scrap yard it seemed heavy rains didn’t help as lot was covered in mud. But personnel was also very friendly and knowledgeable said I was 36 miles over the allowed mileage but I didn’t quite understand as I was forced to reroute to a detour which was approximately 60 miles further due to hwy 40 being closed going into Asheville.
MELVIN HIt’s one of the worst experience I’ve ever had! Poor customer service, no sense of responsibility or whatsoever. Extremely disappointed
RUQAYA KThe drop box was hard to find
Dennis C