The customer service rep had an attitude from the start and was very condescending. He also was not at the U-Haul pick up location. The U-Haul website stated that a customer service rep would be available at the pick up location. We had to call him and wait for him to come from some other location. I will never rent a truck from this location ever again and I would highly discourage others from this location purely because of the guys attitude and how he seems to treat customers. It seems like this location either needs to hire help or give up the U-Haul portion of their business and stick to the mini storage. We have rented 3-4 U-Haul trucks in the past few years from various locations and have NEVER had so much trouble nor have we been treated so poorly. There are at least 3 other U-Haul locations in Arab that seem to be well stocked and open for business. Trying going to one of those first and avoid this place if possible.Jeffrey H.
Arab Mini Storage
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Arab, AL 35016
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Comentarios de clientes
- 4.0 es la calificación promedio de clientes
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Excellent service and very friendlyGene L.
Very workable with me they were very nice to me every thing went smoothly thank you for everything...tina F.
Don't allow rentals to start before the location opens.Seth A.
Great customer service with both employees we worked with.Tammy S.