This almost made my whole rental experience so bad I vowed never to rent with uhaul again but after speaking with customer service I decided not to allow 1 bad apple to ruin my whole experience. This man was super rude, he acted as if we were interrupting his life. He wouldn't even check us in and after we tried to do self check in he was no help. He refused to refund our 100.00 saying I don't deal with any money, If you dont like it you can Always go to another uhaul and drop of the truck, knowing full well we have to drop the truck where it was scheduled....SMH, why ??? Horrible experience period!!!
Diana J
Mom Test Only Smog
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Apple Valley, CA 92307
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The key for the back wasn’t with the truck key, so I had to wait 20 minutes. Which ultimately put me behind my personal schedule. Luckily the guy was able to get me a key within 20.
JOSHUA CThis location lied about the gas in my vehicle. I paid $49 for gas and was charged again to “refuel” $67. I contacted uhaul and nothing was done. I’m assuming that shop owner is reimbursed for the gas so they lie about it to get extra money on every rental. I didn’t realize they did this type of illegal stuff so I made the mistake of returning two trucks there over the course of two days. Uhaul needs to look into this illegal behavior. I do intend to file a small claims against uhaul and this location.
FABIAN OMake it cheaper
Michael CNo complaints from me.
Naomi F