The U-Haul representative behind the desk wasn't very knowledgable. She made mistakes in dealing with my credit card data. The errors made if difficult to purchase insurance.Thomas L.
Trailer Rental & Towing in Apple Valley, CA at Full Service Diagnostics
(Distribuidor de U-Haul del vecindario)
Apple Valley, CA 92308
(East of the Apple Valley animal shelter)
Services at this Location:
- Lun. - sáb.: 8 a. m. - 5 p. m.
- Dom.: 10 a. m. - 2 p. m.
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Apple Valley, CA 92308
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
SILL WAITING FOR HITCH HAD APPT FOR APRIL 27TH!!!Charles S.
Nothing always great service the gals are very nice, friendly, get up in and out quickly, waiting room and office is always cleanLEANN M.
Very friendly and profecional service.ROY M.
No recommendations for improvement, easy location to find, customer service very professional.Andrea S.
The most friendly staff everMilinda B.
Excellent customer service. !!!!Mark R.
Great ServiceBrian C.
Truck was still hitched to trailer and upon loading, the top left wood slat was cracked that had blanket bag was attached to. And had to drive second trip because the tow dolly I had ordered was not available. Adding 300 miles to my mileage.Scott J.
The Apple valley location was great and the customer service was perfect!!!! The original location in ontario was the worst ever!!!! They called me the day before I was to pick up my rental and told me they would not have what I need for my reservation. This was A very big deal for me as my plans were to leave the next day. There was effort to help me. They said if I want one there was one in apple valley or big bear and I needed to go go and get the equipment. This was the worst ever customer service I have ever had with uhaul!!!! I had to drive three hours out of my way to get what I had reserved!!!! This was very poor customer service!!!Michael C.
I would say wash them when I got the truck it was dirty.Simone B.
The customer service sucked and the lady was rude when I complained about how much money I losted, she didn't care, and I didn't need her too, I was just expressing my experience. I will never rent or go to this particular uhaul location. Ever!!!Latrice P.
The staff is so friendly and helpful will never go anywhere else!!! Toni the one in the office made it as easy and painless as possible. Thank all of youJESSICA B.
If u bring the truck back with more fuel, should reduce the overall price of the rental. They shouldn't b able to keep the extra gas that u paid for, and not get reimburse. Not cool, but charge me for going over miles.... kind of a RIP off...Deon D.
Best experience everBrian C.
Clean, fast and efficient.Christopher S.
I went 5 mi in the truck and they charged me 2.5 gallons of gasMark H.
The location was fine but the online service wasn't, I was basically forced to pay extra for the $14 insurance when the site said I could choose the $5 insurance. Everytime I tried it wouldn't let me move forward with the reservation unless I chose a more expensive insurance. A $19 a day rental turned into $80+ for one day PLUS another $40+ for a second day PLUS another $30 charge to my card after the truck was returned, 12hrs early.Tina A.
The trailer had a lot of dried sand and/or concrete. The previous customers did not clean the trailer very well. Also noticed license plates light also did not work later. ther than that, the trailer was easy to use.Hugo I.
Tell the office workers to be aware of their chatter. It was unprofessional. I didn't catch all of the conversation , but it had to do with working on a holiday. MLK It just made me uncomfortable that employees were complaining out loud. Just give them a word-they were professional other than that!Cliff N.
Other then when I requested a truck and put it on hold a month in advance with a car towing device , the last day before I moved I got a call from corporate stating they could not do it at the location I was told it would be at with a conformation . So the lady from corporate told me I can pick up the truck at a new location and then go to Barstow for the other . I told her that is Unacceptable. She offered me more miles but no good as i ordered it over a month in advance. So I had to cancel and not move but put my stuff in storage. As a huge company I feel it was there responsibility to go get what I needed . Now that said I have used U haul for over 40 years . But I feel that I would have to find a company that is more together on things like this . Besides sending me confirmation on my order and on the last day telling me sorry .but you will have to be put out and go get it at 2 different locations . Just not proper Business . I don't think that I will be using you company again .Joe F.
This location was open and helpful when my specified return location was closed with nowhere to park the truck.anthony D.
Best customer service. She was awesome!!Stephen O.
The people at this location are awesome... Very nice to work with.Enrique C.
I recieved a truck with no gas. I am not saying low on gas... I mean NO GAS!!! I had to wait for the owner to run and get had in a gas can to give me just enough to make it to the station. The gas light stayed on until I put enough fuel in. I had to go out of my way to put fuel in the truck and be charged per mile in doing so. I am still scratching my head on how things like this happen when you manage fuel consuming vehicles as part of your business model and have no fuel. I don't recommend this experience, I have no idea if this is a normal occurrence as this was my first time doing business here.Raynard C.