The owner should be there during all business hours. We were supposed to pick up our rental at 10 am. The owner was late so we didn't get it until 10:17. She told us she was going to close for the day at 2 pm. We had the rental back at 1:30 pm and again she wasn't there. I talked with her husband because I wanted to know what my charge was going to be. He said that he would have her call me with the final charge. Instead, of calling me I get the final receipt in my email with an additional $20 after hours service charge! I called her but no answer. My wife called her and she said they were closed and if we wanted help to call Uhaul customer service. So unprofessional! Customer service refunded the charge. Very poorly ran Uhaul hub. Won't ever go to that one again.
Phillip M.
Old 27 Sales LLC
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Angola, IN 46703
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