Online inventory for this location was incorrect. I was able to book equipment that was not available. Uhaul then tried to change my reservation without contacting me first and with no regard for the location/scheduling (alternative location was an entire ferry ride away, and scheduled for the same time). I changed back to the original location but to equipment they did have (and they only had VERY limited equipment). Business hours for this location were also incorrect, and I was able to book a pickup time that turned out to be an hour prior to when they opened and had staff available. This location was on an island accessible only by ferry, so our schedule for taking a ferry off the island with the equipment was heavily impacted. The staff member who finally set us up with the equipment did not seem well versed in it at all and did not offer us the documentation for reference when hitching; we received this after the fact via email once back in cell service range only to discover that the guidance we had been given for correctly connecting to the trailer was incorrect and unsafe. It also explained why the trailer was not turning correctly when backing up. In the future i will pay the increased ferry fare multiple times and extend the time of my moving efforts by several hours to both pick up and drop off on the main land, because this was such an absolute nightmare.
JESSICA F
Anderson Island General Store LLC
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Anderson Island, WA 98303
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Otros servicios de U-Haul
Comentarios de clientes
- 4.0 es la calificación promedio de clientes
Cuéntanos qué piensas.
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Have more to rent at this location. At least one utility trailer should be available
Michael DFriendly, courteous, efficient, helpful
Will GAccommodated me with this drop off location. Quick check out.
Will GAnderson Island location is the best.
Susan G