We had an appointment to pick up at 8, we did not leave there until 9:30. No one was in the shop when we first arrived so we had to wait 30 minutes for someone to arrive and help us. We they got there, they told us the truck had not been inspected or cleaned yet and then when they went to do it they did not have the keys. We had to wait for another customer to arrive with the keys and finally get it ready for us. We're also concerned they gave us the wrong U-haul because when we tried to return it after hours we had problems with the mileage and could not return it. Very poor experience and we are very upset because it had a great impact on our very long trip.Lena M.
Trailer Rental & Towing in Anderson, IN at J & New Automotive
(Distribuidor de U-Haul del vecindario)
Anderson, IN 46016
Services at this Location:
- Lun.: 9 a. m. - 5 p. m.
- Mar. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 12 p. m.
- Dom.: cerrado
- 5/15/2021: cerrado
- 5/22/2021: cerrado
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Anderson, IN 46016
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Dude was funny as hell when I picked up good ppleCHRISTINA S.
Had all the right equipment, quick check out!Rachel O.
Detail clean the cab of the truckDOMANIC W.
More trucks on handJAMES A.
Super great place I will refer all my friends and family to this place super great bunch of guysJoe R.
The guys were awesome and explained the contract greatly and equipment was clean and it worked great with the wrestling ring for IPW wrestling. Thanks so much JoeJAMES R.
I really appreciate the effort of this location to represent UHaul in Anderson. I find this location to be an asset to the community.MARQUEST H.
There's no lights in the parking lot so picking up a truck in the dark is very difficult. the lock I was told to use was not working properly and I had to mess with it in 25Â° weather for at least 20 minutes.Kenneth C.
Awesome experience!Francisco R.
The headlights barely emitted another light to drive in town at night, no way would I take it onto the interstate. The windshield was cracked all the way across the top. The check engine light was on! The gear selector in the dash did not match what gear you were actually in. The pickup location was dark and at night didn't seem like a safe place. I intended to rent from a location in Chesterfield because that is close to my home. Your company instead sent me to the Lansing in Anderson on Main Street. I had to go there to log onto the app to get the vehicle, the next step told me to drive to where I wanted to rent from in Chesterfield. On my way there I get a call from uhaul out of Indianapolis setting off I have gotten my rental truck. I replied no that I am on my way to the second location. I am them told how wrong I am by your company, regardless of what the app told me. The entire conversation I was talked over and interrupted by your caller from Indianapolis. Check your recordings, it's all there! Never again!Brian B.
Outstanding customer service!Steven T.
I was concerned the whole time I was driving it that it was gonna break down.Misty H.
They were awesome and very nice and very helpful and showed me how to use the equipment and open back door even came out made sure is was wiped down before used the truck Thanks very much.joe R.
Amazing customer experience. Will be using again next week.Stev H.
would have appreciated knowing up front about the (non-)availability of the appliance dolly I rented. Other than that, very helpful staff and fairly straightforward process.Julie W.
The facility was closed so I used the mobile pick up. However, my ordered included moving blankets and those were not in the truck ready for me. So I had to call customer service and arrange to pickup blankets at another location which was inconvenient.Jeffery S.
Overcharged by 150 dollars and only refunded 60 of it.Sheila P.
Make sure that all of the things requested are with the truck. I asked for a dolly and it was not in the truck.Dalerae O.
J & New was closed for drop off.Sherry B.
The renter was very kind and accommodating but the trailer that had been returned for us to rent had no taillights, at no fault of the vendor.. Understandably, we were downgraded to a smaller trailer. We just feel the rental price should have reflected the smaller trailer vs the slightly higher price of the larger one. Thank you!Mark F.
Rude when I ask to fix the lights and would not do the repairs I drove home with only part of the lights workingJames W.
A way to secure rental returns...Eric H.
First make sure the truck is cleaned or at least wiped down. The truck I rented was filthy on the inside. I had to place a plastic tarp on the seats just to sit on them. Second, take the big "Rent Me Sign" out of the window before you rent the truck. I have never rented any uhaul truck from anywhere that I had to take it out myself and put it in the back of the truck. Third, have your employees knowledgable about options. I am a penny pincher. So I am always looking for ways to safe some money. I expressed to your sales representative that I only needed to the truck truck for a couple of hours, but I put reserved it for 10 hours. The representative said "ok, if you keep it for 10 hours, we will be closed and you can return it by dropping the key through the hole in the door." Then she talked about insurance and had me initial and sign. What she should of said was "if you keep it for 10 hours, we will be closed and you can return it by dropping the key through the hole in the door, but there is a $20 after hours fee. Maybe it is just a location thing wether they charge you or not, but I never knew there was a fee for after hour drop off because I have never received one in the past (from other locations). The few times I have used your trucks in the past, I have always dropped them off when the location was closed and never received a fee before. All together this was a horrible experience renting a uhaul from this location. The $20 after hours return fee was just like a slap in the face after settling and looking past the deplorable condition the truck I rented was in. One would ask, why didn't I just ask for another truck? The answer to that is, that was the only one they had in the size I needed. Bottom line, it is worth the extra money in mileage to just go to a different location and rent a uhaul.Marvin B.
The girl and guy working in the office on March 18th were extremely rude. They treated me like I was an idiot and the man said rude things about me under his breath. This is my very first experience renting a vehicle of any type and I was very unhappy with the way I was treated by your employees. I know this is not the fault of Uhaul as a company, but you may want to reach out to whoever runs this particular store and tell them their employees need to be retrained in the art of customer service. I was impressed with the cleanliness and quality of the van I rented. I was able to move everything I needed to in one trip thanks to the use of this van. The ease of returning it using the app was very nice, however it was not made clear that using the app to pick up the vehicle was impossible if the store was open at time of pick up. I was then forced to waste time giving information to the rude girl inside that I had already entered into the app attempting to pick up the van. Overall this was a mediocre experience at best. If I ever need to rent from Uhaul again I'm definitely going to make sure it is not at the 515 Meridian St. Anderson Indiana location.Kathleen F.