I returned a trailer after hours using the website. It asked me to " add a photo", which it wouldn't let me upload. It gave assistance that I needed to give permission. I thought it meant to photos on my phone I just took. It really means to ALLOW WEBSITE ACCESS TO YOUR CAMERA. This took a bit to find. It would be better if if stated clearly to go into settings and set a SPECIFIC permission, because technically that is exactly what I needed to do. It would have been much easier to UPLOAD/ADD a photo as the uhaul website incorrectly states.GARYALLAN B.
Trailer Rental & Towing in Alden, MI at Alden Lumber Co
(Distribuidor de U-Haul del vecindario)
Alden, MI 49612
Services at this Location:
- Lun. - vie.: 8:30 a. m. - 3 p. m.
- Sáb: 8:30 a. m. - 11:30 a. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Alden, MI 49612
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The Staff was extremely helpful and friendly.John R.
They are trying to charge me an additional $20 for a â€œservice feeâ€. I was told I could drop the trailer off at any time. I've already paid $510 to rent the auto transport. They didn't even call to discuss the charge. Just sent an email receipt! Terrible customer service and sounds like someone is just lazy and money hungry!!Tyrel M.
Very friendly, easy in and out ...KEITH ROBERT W.
I called three times one day, one more time on the day I wanted to return the equipment and NO ONE answered the phone. I ended up dropping the trailer outside the business, not realizing the online check-in required photos (in a rural area in Northern Lower Michigan where internet service is non-existent, cell service spotty, and I'm not familiar with how this will work). My wife and I drove over 40 miles to make the return without incurring the $20 "convenience fee". This was not a great experience on this end.David R.
Easy drop off.....large parking lot.Kenneth N.
The self drop off was fine for the most part. However, whereas it is very clear about the key pickup, I accidentally took the key with me when I left because I was so focused on the app instructions, which did not tell me where to put the key.Alexa S.
Great customer service...friendly and kind..great experience.GINA MARIE O.
I have rented 2 car haulers in the last year. I had tires literally blow out & disintegrate on both occasions. Tire pressure was checked & up before each trip. Load in each was a relatively light vehicle. USE BETTER TIRES!terry K.
Very helpfulJEFFREY SCOTT J.
I was delayed at the end of their work day, yet they remained til my arrival, and completed my needs ... I sincerely appreciate and recommend this location ! Thanks to all !!! Rdhdick H.
Everything went as planned! Easy pickup and drop off! Would definitely use again!Eric M.
It was parked in muddy area and floor was very muddy.phyllis B.
Uhaul assistant was not wearing a maskSheila M.
Excellent customer serviceJEFFREY CURTIS W.
The sales representative was very friendly and accommodating.Gregory B.
The Agent forgot to give me the dolly, and I was several miles away before I stopped and checked. Make sure you have ALL promised equipment before you leave!Jeffery H.
The folks at Alden Lumber were great. The 10' box truck I rented, not so much. I get that it's a van, but you could spend a little more and get your customers some things like cruise control and, perhaps, some more sound-deadening insulation. I haven't driven a vehicle that didn't have cruise control since the early 70's. I wore hearing protection while I was driving it. It helped immensely. Just my two cents. Thanks.Dan C.
Excellent facility. Friendly. Courteous. Made renting easy.Timothy G.
Best UHAUL location, knowledgeable and friendly staff.James D.
Great and friendly service from the Alden Lumber staff.MARK E.
Alden Lumber was a very good rental location.Donald W.
Outstanding in every way!DAVID CHARLES N.
Great location. Friendly employees and quick process. Top locationSamuel H.