The location was not the issue for me. The location of the U-Haul was convenient in regards to my moving locations. However, the app and self-check- in option was VERY annoying. Self check in on the app took forever to be approved and I had to call and talk with a representative to get it approved and it was because the app wasn’t working!! Not only that, but once I finally did get checked in, the website asked me to confirm mileage on the truck, and confirm gas tank range BEFORE giving me the lockbox code to get the key for the truck! How am I supposed to confirm that information without the key?? Overall the process should’ve taken me 15 min to pick up the truck and it took an hour. It definitely made me question ever using U-Haul again… I do hope this issue will be fixed in the future! The app needs to be fixed immediately. Overall the location 5 stars- lady was super nice and helpful when I returned it later U-Haul themselves— 1 star
Heather J
Neon Sun Tanning
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Urbana, OH 43078
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Nice place friendly employees
Tammie TGreat service as always
thomas tNothing at all great service highly recommended
thomas tMovers were amazing, very efficient and reasonably priced. I would 10 out of 10 recommend.
Shannon W