Nothing. Everything was fine.
Sharon H
Sunoco Mahan
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tallahassee, FL 32308
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I had to wait for the gas station owner to return to the store and retrieve the key from the lockbox before I could rent the truck. I was only allowed 47 miles for 170 mile trip causing mileage overages. Terrible experience.
Jeremy PCancelled my reservation. Changed my location where they could only do self check out which was not available on the app for the location because it was set up incorrectly. Took an hour on the phone to fix it. Truck had check engine light.
James MWe have utilized UHaul many times over the years for moves both small and large. The pick up process went well, no problems. However, when we dropped off the vehicle to the Sunoco Mahan location in Tallahassee, which is where we were instructed to drop it off, the staff there seemed very unprofessional. When I asked for a receipt the woman helping us just said, "Oh no worries, you don't need a receipt." We though everything was okay until 9 days later when we received a call saying the truck had not been returned. Needless to say, we were upset. Although it seemed like a large mess, we did have the help of several people at UHaul that helped turn the situation around fairly quickly. Thank you to Aiden and Jessica at the Corporate UHaul office who both spoke with me and verbalized their understanding of our situation and why we would be upset. Jessica in particular was calming and helpful. She even tried to call the actual drop off location to resolve the situation as immediately as possible. Overall, I would recommend UHaul to my friends, but I would be wary of workers who will not give you a receipt on the spot. Ultimately the situation was resolved, I received my final receipt and have had no further issues.
Karyn KI have shared my experience with Customer Service.
Marj A