Professional and respectful staff had me out the door quickly.
Karen Darby
South Bend Self Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in South Bend, IN 46615
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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U-Haul changed both my preferred pick-up and drop off locations, so I really can not blame this location entirely, however my preferred drop off location was just around the corner from my unloading location (primary reason for choosing that location), and were open until 5 pm on a Sunday. The location U-Haul changed my drop off to closed at 1pm on Sunday, requiring me to bring the truck home for a night (very tight fit in my personal driveway) and miss time at work Monday morning (and loose pay) to return the truck. The attendant that took care of me was very polite and apologetic and explained that "U-Haul does as U-Haul wants" referring to the corporate scheduling. This location was not a U-Haul corporate location, but rather an independent location with poor Sunday hours. Yes, I know U-Haul has a "self check-in" using your phone, but since the app would not work at check-out, I surely was not going to rely on it for check-in. Again the attendant that checked me in was very helpful, and I would recommend them if it weren't for their open hours, which also accounts for the below average rating.
Robert BurnsAll employees were kind, & provided excellent customer service, especially the rep who helped me..10/10. Thank you for your service!
Michelle BrownThe guys were great very friendly checked out equipment helped hook up.. totally trouble free
michael whickcarThis is the second time I picked up my truck past open hours. It was a nightmare both times. It wouldn’t let us check out the truck with a reservation both times without calling for assistance. We had dropped calls and no one would call us back so we had to start all over. Both times it would not allow us to put our credit card in to pay for the truck. The first time took us about an hour and a half and this past time on 2/4/24 took 45 min. Moving is stressful enough without this agitation. This next weekend we have to reserve another truck. Who should we use? U-Haul or some other company? Ugh….
Elizabeth Bartz