More clerks at the front desk. Also app should be checked for bugs on a weekly basis. Had issue with it and had to go in.
Luis R
U Rent Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Simi Valley, CA 93063
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Make Sure Customers Are Advised Of All Situations. I Dropped Off Truck After Hours Thinking There Would Be A Drop Box. None Was Located ,So For Security I Placed The Key in The Vehicle To Prevent Theft Thing All Vehicles Are Supplied Atleast 2 Keys. Got A Call Infoming Me I Would Be Charged For A Lock Smith Visit, NOT Cool.
Leland UThe staff was friendly and accommodating. Pretty busy place.
FUMIE VVery helpful, quick and easy on pickup and return
Dave LThe location in Simi Valley,I had the worst rental experience . I have rented uhaul at least 6 times in the past 20 years, but never had an experience as bad as this. When returning the truck,, I wasn’t really even greeted. I had to tell the counter attendant that I was returning the truck. Attendant made very little eye contact with me. And when he inspected the truck, I was accused of damaging the side of the truck, so I was unable to obtain my closing receipt. Was informed I’d receive a call back. Never received a call back, and spent 3 hours trying to get a closing receipt. It wasn’t until the next day that I was finally able to get an employee from a different uhaul store, track down the regional manager who authorized the closing receipt. The uhaul rental in Simi Valley made an already stressful move, more stressful. I have never had such a horrible nerve wracking experience of being accused of damage, and receipt withheld. And of course in the end, it was proven I did not damage the truck. Never ever recommend this location under any circumstance in simi valley. Employees represent the companies they work for. It’s not ethical to accuse customers of wrong doing without proof!
Rose B