The experience with U-Haul started when my location of choice (Napa Seymour) was changed before pickup. I choose the location originally, because it is a business and there are humans working that you can discuss issues with if needed. The location that U-Haul assigned is a business, but no one was onsite. So, after getting the keys electronically, and discovering there was no moving accessories there was no one to walk u to and ask for them. The rented moving accessories were not provided, and I had to borrow items from a neighbor to use during our loading. When we arrived in the destination city, I went to the local U-Haul store to pick up the items. The young man loaned me the only utility dolly in stock. He did not have a furniture dolly. So, when I returned the truck and explained it to the young lady she says no problem. Then I receive a bill for a furniture dolly that was not provided and the lack of made our move more difficult. So, I should be billing U-Haul for not providing the equipment in the contract. It made me borrow items which cost use time. It made me go to the dealer to borrow one which cost time and fuel. So please just refund the money for your mistakes. I contacted the pickup location, via phone after receiving a bill for not returning an item. He says he did not provide any accessories because his information did not so anything other than a truck.
Robert H
Smiths Garage Doors LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Seymour, IN 47274
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Customer Reviews
- 4.0 Average Customer Rating
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Great service at Smith Doors and super friendly staff. Thanks
Jeffrey HOver charged me for my rental after turn in
Christopher OI’ve spoke to the person that runs the place several times since I live close by and he’s an awesome guy! His shop dog is an absolute sweetheart too! They were closed at my drop off time but dropping off was super easy and there was plenty of parking to leave the equipment.
Amanda RRemove this spot. The person who owns it showed up an hour late and then acted as if they had done nothing wrong and I was a jerk for being upset. I rent a lot of trailers from haul and this place was awful. I have never had such horrible service anywhere.
THOMAS F