Uhual changed the location if my pickup where they did not have any of the equipment that I had requested and then changed the drop off location to the location I picked the uhual up at even though I picked a location out of state when I reserved the uhual. The first customer service rep argued with me and refused to do anything to help me. Everyone else that I have spoken to since has told me they’re waiting in their supervisor to look over the account. I have been charged 370 for this and it has been the worst moving experience.
Erin S
Highland Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Savannah, GA 31407
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Customer Reviews
- 3.5 Average Customer Rating
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When we arrived we had to state several times that we had a reservation, as well as state my name several times. I felt like we were being treated as if we were stupid. The appliance dolly I ordered wasn’t available and the worker didn’t seem to care.
Jessica BThe rep was willing to answer any questions really. I asked why the amount jump up from the time of reserving and could bot get an answer
Megan GDon’t let customers reserve equipment from this dealer!
Ethan SParking area was full of construction equipment and cars and unorganized.
Sammy F