I dropped the keys off and expected to have a walk around inspection completed and to have confirmation paperwork that the the fuel and mileage of the truck were satisfactory and all returned as expected. I had to ask the representative to come and do the inspection and I still did not receive anything other than a verbal confirmation that the truck, fuel, and mileage were satisfactory. I have never had such an aggravating experience trying to rent a truck to move.
Heather Nature
Postal Annex 3002
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Marcos, CA 92069
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Customer Reviews
- 3.5 Average Customer Rating
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I was charged for safe move extra 30 bucks and I had a 1way to palms springs and I was overcharged on my miles .
Nelson StiegmanI was not happy to be charged a full day extra for bringing it back 2 hours past the 3 week rental time. I had to drive 400 miles and it wasn't fair
Andrew HughesI returned my U-haul 2 hours early and the place was closed. So I was rerouted to a Postal Annex very near by. The operator gave me the address but did not give me the name "Postal Annex" so I had to phone back and ask because this huge shopping mall contained 50 stores. Once I found the place the owner was unable to help me check the vehicle. I left praying all was well. He phoned me an hour later and said the vehicle was in great condition and I was cleared to go my way. So the outcome was good. It's just that in both situations I did not have anyone to circle the vehicle with me (like I am used to) All in all it was a pleasant journey but I wonder what it would have been like had there been any problems. I'm used to having a U-haul service representative's full attention when I pick up and return a U haul and this pick up and return was unnerving because these people were busy helping other customers for a completely different business. They are running an entirely different business and doing some sort of U Haul gig on the side. Over all I am not a fan and will have to think twice before using U-haul again because I'm just not sure I would get any decent service if I had a problem.
rhonda gillandEliminate extra fees
lynn donnelly cill