Was more than quoted and associate was extremely unprofessional and rude. Refused to announce my refrence #
Brock Moore
La Central Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Diego, CA 92113
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Customer Reviews
- 3.0 Average Customer Rating
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I have used U-Haul for every move I have made. This location was a very inefficient pick up. I arrived and waited in line but was instructed to move to the side when I got to the front. She then helped all the cutomers for about 20 minutes. Finally, my son called (who was waiting outside) I told him that she wasn't helping me. Finally the person making pizzas came over and said he sent me a link to upload my drivers license. Then the woman finally started helping me. Her english was limited. I wish I knew how to speak spanish but I don't and when she was asking me about insurance I didn't understand her. She repeated herself in spanish but I am not bilingual. I did purchase the SafeMove so it should have been on there but I'm not sure because I didn't really understand her. Anyways, the pick up process was long and laborious. I will never go to this location again. In addition it was not my first pick. The place I choose, which was close to my location did not have the vehicle back and they moved me to this market. It was 17 miles away - each way!!!! That was ridiculous.
Monica JorgensenGood service guys
Jose GuzmanMy request was screwed up from the day of pick up. They had no trucks & told me there was no reservation for me. Had to locate a truck, causing a huge time delay. A truck was found in National City. It was filthy. Cab wasn’t clean, the box bed was worst, all kinds of debris. Wrong dolly was on order. Barely a 1/4 tank of gas. I spent $115 on gas. The only good thing was the price. The drop off location/people were what I expected all a long. Polite, friendly, helpful.
gordon wallaceThe shop owners were very polite, helpful and accommodating. I would definitely go back.
Jonathan Werts