The lady who served me was super polite and attentive
Ricardo A
Sunset Mobil
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Renton, WA 98059
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- 4.0 Average Customer Rating
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Terrible experience with U-Haul unfortunately. I picked up a 15" truck at 4715 NE SUNSET BLVD, RENTON, WA 98059 at 11:30 AM And the truck agent / renter told me "Let me go and check if everything is fine with the car before you pick it up". Then in about 5 min he came back with a thumbs up saying all's good and you're good to drive it. So I took it home and loaded my stuff on that same day. The truck was fully loaded and I was going to drive all the way through from Washington state to Arizona and that was a curtail trip for me. There was no way I could cancel it whatsoever. The next day my brother joined me as a second driver and we headed early at 6:30am and it was already cold so we wanted to turn on the A/C (air conditioner). Guess WHAT ? IT DIDN'T"T WORK AND IT WAS BROKEN. Now !!! I can't cancel my trip. I called U-Haul customer service and asked for a technician to come and fix it. The technician called me around 8am and told me that he would be able to be at my location only at 9am which was too late. I decided to leave without an AC. And that was the most terrible experience I probably had in my entire life with any company. In Nevada it was -5 C cold and my brother started to experience terrible back pain which was shocking for me. I called U-Haul customer service a second time for help. The after hour technician came eventually. After spending a couple of hours on figuring out the AC issue he reported that it's NOT FIXABLE and that U-Haul should have made sure that it's functional before renting it to any customer. Also the customer service agent gave me a Reference Id - 4653940 saying that I'm supposed to receive a call from U-Haul to be somehow accommodated for the physical and emotional damage but I never had any call from them till this day. So we continued the trip to Arizona on Feb 25th. We froze our legs and hands while driving through Nevada. I expect a full refund !!!! I won't let this go without U-Haul taking responsibility for this type of terrible customer service. You guys can't dispatch a car without making sure it's functional. On Tue, Feb 27, 2024 at 9:25 AM Sergey Mikayelyan <smkyln@gmail.com> wrote: Your U-Haul reservation 27389385 is scheduled at 4715 NE SUNSET BLVD, RENTON, WA 98059 at 11:30 AM. This location can be reached at (425) 203-9061. To view your reservation on uhaul.com click http://uhaul.com/s/734AB1F300
sergey mFor some reason my reservation didn’t go through. But they were nice enough and able to do a walk in with their last available van. Which I greatly appreciated.
Greyson Ecustomer service is fantastic I will use that place again
MCKINLEY HMartha, at the front counter, was so sweet and as helpful as she could be. But the UHaul online system/app is so flawed, and creates a huge waste of time. The system ended up requiring me to upload my drivers license several times, only to the keep me waiting while it tried to call a reference in person at 8:30am. What?!? Missing gas cap, and broken emergency break release.
Molly S