This rating is for U-Haul, not Turners Auto Service. Turners Auto Service was excellent. U-Haul, on the other had, is receiving a poor rating. This is the second time within a two week period the venue for pick up was changed. Twice our company has made reservations to pick up a vehicle at a specific location, and twice the pick up location was changed the day prior to the pick up. That is unacceptable. When a reservation is made for a specific location, the reservation for that location must be honored.
Bernie Wieland
Turners Auto Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richmond, VA 23230
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The truck had a lingering smell of cigarettes / cannabis. Which made it very unpleasant while driving.
Marshawn GradyWish hours were later. 3pm is too early to start after hours drop off. Charged $20 for. 4:45 drop off because address confusion with Uhaul site on same street
Bradley GoodHalenone
francis croakThe tight parking situation made it tricky to drive the truck on the site. But, everyone was very friendly and helpful in providing lige of sight guidance.
Amber Brister