Sending a message outlining how to drop off and where would be really handy. Some parking lots are multi use and it's not immediately apparent where my truck might need to go.
James P
Aubuchon Hardware #120
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Plattsburgh, NY 12901
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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At the time of pick-up, the U-Haul app was not working and wouldn't let me log in and start my rental. I went into Aubuchon (Skyway Center, Plattsburgh) and the staff was friendly and helpful. They even helped me change the size of the rental truck on-the-spot! I was really thankful because it was the size I really wanted but the app said it wasn't available. The vehicle was clean and well cared-for. When my rental was finished, I worked with the Aubuchon staff again for drop-off and again they were friendly and professional. If I ever need another U-Haul, I will definitely get one from Aubuchon!
Darren GRyan has Excellent Customer Service Skills
Sandra PThe customer service was good. Employee that helped was nice and friendly, answered all questions we had. The equipment was gross. It stunk of weed, was filthy on the inside and outside. The cab was dirty and hadn’t been wiped clean in a hot minute and the driver side interior step was broken.
Dylan SWe had one problem after another with UHaul. It began with scheduling whereby nobody could tell us whether trucks would be available or where we could pick them up until 48 hours before. Then, 48 hours before I called to find out where I would be picking up trucks, and I was told that trucks were not available. Finally, after calling some local places, we found two trucks. I confirmed that I could pick them up on Saturday at 8am. However, when I arrived Saturday morning, the trucks had not been “set up for sharing,” and the business was not open. So, even though I had arranged for family and friends to help us, we had no options. We had to reschedule for the following day whereby we had to drive an hour to pick up the trucks and then an hour back before we even began loading. When we signed out the trucks, we had questions about pricing which the clerk was unable to answer. He asked where we wanted to drop off the trucks and we picked the location on his computer screen that was closest to our move, yet we later discovered that the location was incorrect on the screen. We tried to return the trucks to the closer location, but because it was 5:30, nothing was open. We ended up having to drive further away to return both trucks. We tried to use the online page and the app to “return” the trucks but it wasn’t able to use the geo tracking to confirm that we were at the appropriate drop off location. Meanwhile, anytime I had questions, I went in circles being transferred to various people. On the following day, a UHaul employee called me to discuss the bill, and when I asked the question regarding the pricing of the trucks, “Larissa” was incredibly unhelpful and rude, telling me that I was yelling while she shouted in my ear. She ended up hanging up on me when I asked to speak to someone else. Overall, my experience was absolutely abysmal. The fact that I dealt with central scheduling who couldn’t do anything physical and then the local people who didn’t understand the computer applications made this whole process very difficult. Will NOT recommmend or use again.
Katherine M