Customer service of the person who was renting out the vehicle was horrible. It was very much how fast can he get me out of his store (hurry up and buy type) I felt very rushed through the process for a truck that was supposed to cost $19 + $10 hand dolly, and $5 insurance somehow came out to be over $100 when he had me call on the phone to give my cc info instead of handling it in person. As someone who's not only a veteran but has also worked in rental sales, I feel like I was over charged and treated very rude with little help from the person working. Will 100% never recommend this location.
eustache mine
One Dollar Depot
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Orlando, FL 32810
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I strongly recommend this location,
Diorcy OrtizNothing
Paul SaintThe guy at the $1 Depot UHaul was unprofessional, rude, irrational and racist... I called up to this location on Dec 31, around 10am, asking to extend my time with the truck I was renting. At first the guy told me he has to run my card to see if I qualify which sounded sketch from the get, while I’m telling him no don’t run my card, he runs it and I ask him to cancel it right away because now I’m dropping the truck off and don’t want to continue doing business at this point. I show up at 12 to drop the truck off, I go into the store and I tell him “I’m dropping the truck off, and you charged me for the extra day and I need a refund please” he then replied “the drop off box is outside and you can also talk to the U-haul guy outside” (a guy was cleaning the trucks) I tell him “How is it you can take money out of my account but refund it? That doesn’t sound right” He then became irate, starting yelling and cursing at me, flailing his arms around and then called me a racist slur! Very poor customer service, very unprofessional, is this what UHaul stand for? Worst experience I ever had with UHaul, I don’t think I could ever return with this experience.
Jharae CrossThe app is bugy and was the only issue with my rental experience. Location was great.
Scott Bakeeff