Online pick up does not work well. The location has numerous problems, including the system being down. They had to call “corporate (or whoever)” and have them do the entire reservation for me even though everything was supposed to already be set up. It was a little bit of a mess.
Ryan Trenter
Commanders Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Niceville, FL 32578
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Customer Reviews
- 3.0 Average Customer Rating
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I’m not a fan of a merged rental and convenience store locations.
Daniel AshbyI was told the truck would be at a location 2 mins from my house. It was actually about 10 mins away. Not bad, but it was a busy gas station with only one employee working. Another woman in front of me had to get a trailer and was told someone would be on site to assist. Nobody was, the had to be at a location within 30 mins so I helped her get the trailer hooked up. The entire process took me almost an hour. Unsatisfactory all around. Makes me never want to rent Uhaul again.
tom crenshawThe clerk did not inspect the vehicle, but on the receipt I was charged $25 for "cleaning". This is ludicrous. I lightly used the truck and cleaned out my debris (tape, tie downs, gas receipts) from the cab and bed. Rented blankets were neatly folded before return. Any "cleaning" was a result of previous use and the failure of the Uhaul renting location to clean it before renting to me (see comment above). Ludicrous is the most polite word I can use to describe this unjustified and abusive fee. You can be assured I will NEVER AGAIN use a Uhaul service if there is any alternative. You should ask what you can to to improve MY experience, not what you can do for the next customer. Your priorities are out of order. Serve the current customer first. What you can do improve (though it won't benefit the next customer) is refund me the unjustified and abusive fee that the return location is simply using to skin a little extra profit off a customer who was not given a chance to know or object prior to being charged with this slimy, dishonest, back-door pickpocketing. If I could rate you lower, I would.
Robert Foggthere was a bag of candy in the cab of the truck and floor mat was full of sand one time thing i am sure
clark browning