Everything went well until I received my final bill. I drove the 10 foot box truck a total of 8 miles and was billed for 2 gallons of gas. I find it very hard to believe that this truck only gets 4 miles to the gallon. I was charged an extra $11 for this. I get it that $11 isn't a large sum of money but 1) it shouldn't have gone to you 2) if you do this to everyone that rents it does line your pockets with quite a bit of extra cash. Needless to say I'm disappointed with this and will definitely rethink who I rent with next time.
Gary N
Trojan Storage Of Mokena LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mokena, IL 60448
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The manager was great to deal with. I switched my original rental from a place that was closed on Sunday and I was having a hard time ensuring I could obtain the keys to the truck when that location was closed. I came to Trojan Storage of Mokena and received excellent service all the way around.
James AExcellent customer service. I accidentally left my Ipass in the truck and I got a call within minutes saying she found it and would hold on to it for me until I returned to pick it up!
JASON RNot as much the location, as the online check process.
Barton STruck floor covered with stone dust and some very fine gravel. No pads in pad bag. Dissatisfied with process also. Booked Tinley Park location but was referred to Mokena. Did not get clarification and explanation until less than 20 hours before scheduled pickup. Finally was told pickup at 9:30 am when I could have had it at 8:30
Robert S