Apparently the personnel are not helpful or efficient. I brought in the trailer a couple of hours early yesterday 4/9/24. Walked in the office, they looked me up on the computer, then told me where to drop off the trailer in back. I took it out back helped the person push the trailer into a spot. Then SPECIFICALLY asked if I needed to go inside and finish anything. The employee told me "NO YOU ARE FINISHED" , then today I got a text saying I haven't turned in the trailer. Apparently since my phone call to your customer service, you contacted the return location and straightened it out but after a long few days of moving I certainly do not need to be bothered with tracking down your franchise drop-off location's mistake. I suggest you contact drop off locations before initiating contact with the customer.
John D
Sarks Automotive LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mauldin, SC 29662
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- 4.5 Average Customer Rating
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Dropped off after hours and with self check out. Very smooth.
George GThey are the nicest dealer in town!
TIMOTHY Cexcellent experience , no issues
Bryant OMy appointment to pick up van was at 12:30 pm I arrived at 12:20 pm, had to wait in line for at least 20 minutes to be seen.
Wanda S