Returned eguipment 3 pm same day 4 hrs from when it was rented get a phone call 2 days later when are you going to return it how would you feel bull!!! S
Steve s
Unique Auto Accessories
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Laurel, DE 19956
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 2.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The truck was not clean. The front drivers side tire was low. Guy told us at rental pick up that it was no big deal. Yet driving the truck pulled the entire time. The front light on truck was out Glad we rented during the day and not at dark.
Steven WPick up in south hill on 1-18-24 the location there was perfect.Drop off the same night at Unique they didn’t close my account until 1-23-24 had keep calling nobody answer had keep calling U-Haul the service there sucks..It been over a week didn’t get my deposit back yet..
Amanda PI used 2 locations at the same time 1 for the truck, and 1 for a dolly. Everyone was very helpful.
Dwight WThe first problem with this location was the lot. It was small, dirty and PACKED with cars I didn’t even know where to go with my trailer. Luckily I know how to drive my car or it would have been a huge problem getting out. The second issue was the service. The man seemed annoyed when I first walked in for help, which as a female I get a lot. He then told me to expect a confirmation receipt by the end of the day. I got nothing so I called the next morning to request it. He didn’t let me speak as he was just talking over me. When I did get to speak he told me I was rude. He said he was handling another U-Haul person and I said he should have finished mine first before taking on other customers. U-Haul actually called him numerous times the night I dropped it off and he said he was doing it then - he clearly wasn’t. I then got charged an extra day because of him which is what I was calling to try to avoid in the first place. Overall he was very rude, made the experience stressful and then when I acted accordingly he called me rude. I would NOT recommend this location to anyone, ever as it is just him who works there and he is not efficient at his job - also poor customer service. If I could rate my experience here negatively I would. HOWEVER everyone from U-Haul who helped me with him and this location were perfect! They all deserve praise bc I was stressed and they have eased every worry and even refunded the extra day fee.
Karley V