Location staff were friendly and accommodating when we returned the truck. There was ice on the parking lot in the morning which made walking difficult. Our pickup was scheduled for 7 am. We arrived at 6:50 am. Began to on-line check-out process at 7 am. We had already installed the U-Haul app on both of our phones. After more than an hour and 15 minutes and 3 calls to the Springfield U-Haul office, we were able to access the truck. The lock box with the key was frozen and did not open for some time. The U-Haul app was slow, unwieldy, and just stopped working several times. Indeed it greatly hindered and impeded the process. It is in need of significant improvement. Not sure that we will ever patronize U-Haul again.
James Judd
Adam Mercer
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kirksville, MO 63501
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Adam was polite and helpful. He was able to help me navigate the unexpected questions of final address, trying to add an authorized driver, etc.
Kate McNabbEverything about the truck and the dealer was just fine except--I was told the gas tank was half full and that I needed to return it half full. It actually read about 3/8 full when we left the U-haul site and I had to add 4 gallons to get it up to 1/2 full after driving just 10 miles. But the cost of using the truck was cheaper than the delivery cost from the store so I still came out ahead.
Debra WohlersWas clean but Tire was low and check engine light on. Only 1/4 tank gas. Process took too long. Would recommend because not too many choices in town.
Tanna HaysIt was convenient and easy to pickup and return
Jimmy Stewart