Was first rate. Very pleased.
Arthur Hartel
ASM Auto LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Malvern, PA 19355
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The keys were not clearly explained where the keys were located. After several texts with an agent, we found the keys. Then we found the window was left down and it had rained the night before. The seat was soaked, the floor and door was filled with water. Made a very uncomfortable ride. Also there was a stone chip and small crack in the windshield. Overall the truck preformed like it should have, but prep and instructions were lacking.
Mike MoyerOnly issue is that the location does not allow in person pickups before 9AM. And in my case I could not pick up using my phone because the equipment had not yet been checked in from weekend usage.
Charles VogeleyThe van was not exactly clean, with crumbs and an old napkin in the cabin, but it was not a big deal. The problems we had were with the app and self-checkout. Despite using the Uhaul app and having location set to "precise" and "while using", the app said that we were not in the right location even though we were and therefore we could not proceed with the checkout process. I had to wait on hold for 2 different Uhaul reps. Each was nice and helpful with the second getting the problem fixed and the van checked out, but the process took an hour. Then, when we were returning the truck the photos would not upload. It kept asking me to take them again and not proceeding to the next step. I tried 3 times, then the app crashed after "spinning" for a long time and when I logged back in the "return my truck" option was gone. I had tried with cellular and wifi. I, again, had to contact customer service to make sure out truck was checked in. It was pouring rain, so taking the pictures 4 times (once on my phone in case I needed to send them later) and not having it work was not really fun. No one was on location at the pickup address because it was Sunday. I'm sure it would have been easier if we had rented the truck in person. The van worked fine.
Christine RivielloThe location was un-manned. Cannot tell if they recorded the return of the truck because the app was not working correctly again. Required 2 phone calls and still have not received confirmation of truck return. BIG LET DOWN WITH UHAUL!
James Livecchi