I tried using the mobile app to return the truck, but although the app indicated my return was successful, when I checked uhaul.com the next morning, it still showed I had it. I phoned Aubuchon and they quickly resolved things.
Peter S
Aubuchon Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jeffersonville, VT 05464
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Customer Reviews
- 4.0 Average Customer Rating
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The one and only complaint. I could have used a trailer jack to support the trailer while loading and unloading.
Dave RI rented a truck for a short trip. I needed to move something from Vergennes, VT to Hyde Park, VT. The closest rental facility to Vergennes that was on the way was in North Ferrisburgh, VT. However, they didn't have the right size vehicle(s). So, I needed to rent it from Williston, VT, which was further away and added miles to the overall trip. I then wanted to return the truck to Morrsiville, VT which was the closest facility to my house in Hyde Park. However, UHaul would not let me return the truck there, but instead I had to drive it further away to Jeffersonville, VT to return it. This added even more miles. The online rental only allowed me 51 miles for the total trip. When I rented the truck in Williston I told the employee (Charlie H.) that that would not be enough miles and to add 49 miles to the trip, which he charged me for on the total bill at that time. My online quote was for $180 which included the $16 insurance. I then paid a total of $249 in Williston after I upped the miles to 100. When the contract was printed, however, Charlie H. someone subtracted miles from my original trip and I now was only allotted 32. I told him that was unacceptable but he assured me it was right in the system and that I had 100 miles for the trip and would not be charged for the additional miles up to 100. However, on dropping off the truck in Jeffersonville I was then billed an additional $68 for additional miles used. I immediately called customer service and spoke with Michael Taylor. Who, after I explained this entire situation to him, said he was sending my issue to 'management' who would contact me ASAP. That was Saturday. It is now Monday evening and I have not heard from 'management' regarding this issue and I still have been billed $317 for a trip that was originally quoted as costing $180. I am VERY displeased with the service and treatment.
Mark FFriendly staff. Good location. Easy transaction
Cathy HThe whole process of trying to reserve the truck for more than one day was a shit show. The local people are good but the 1800 uhaul and website are terrible. I had to drive to the location to rent the truck. The truck was available for the days we needed it but the website and people on the phone wouldn’t allow the rental.
Stephen L