Don't go there. They are horrible and the customer service was the worst.
Steven D
GW Auto Pro LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Shelbyville, IN 46176
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.0 Average Customer Rating
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We ordered a hand truck with our truck. When we picked up the truck and got it home there was no hand truck in it. We had to go back to that store and the man told us he saw it on our order that we made online but he didn’t have any available so he deleted it without telling us anything. He argued that it wasn’t his fault because he didn’t have a dolly available, the admitted he saw it was on the order but deleted it. In my opinion if you’re going to do business with U-Haul then you should have available everything that’s offered. Plus he knew we wanted it but deleted it without telling us. I didn’t appreciate his attitude, trying to escape the responsibility of having the truck and other equipment available. If you are representing U-Haul then you should have all of everything U-Haul offers. Period. We then had to go to a different store to get the hand truck only to find out that it had to be brought back to his store and not dropped off elsewhere with the actual U-Haul. It was a fiasco.
Erin M