I had a pick up time at 10am the truck was covered in snow and ice and did not have an ice scraper. the gas tank was less than a 1/4.
Michael D
Gardner Corner Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gardner, KS 66030
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Customer Reviews
- 3.5 Average Customer Rating
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nuvia rFirst of all. I only had the truck for 1 day, I returned it almost 3 hrs. Earlier than I thought it would be. I was unable to scan the QR code needed to check it in. The agent couldn’t do it either. I left without him ever checking the mileage and he said he’d do it later. I never received any paperwork when I took possession, nor when I returned it. I called the 800 # I received no help either; I was told the store was closed but I’d need to go back there to close it out. I returned and the agent had me go out and get the mileage and gas gauge amount. I put in more gas than I received it with. It was below 1/2 a tank and I returned with more than that. I tracked the mileage with my car and it was 9.9 miles. I’ve used U-haul many times over the years and have NEVER had these issues. I was never told I had to return it the same day if I was to be charged for one day (instead I was charged for 2 despite the fact that I returned a good 3 hrs prior to the time I said I might be returning it) I returned by 4 pm but was unable to get it closed. The “safe charge was $30, not the $5 I was quoted. This was terrible service and no information at all was given to me otherwise it would have been checked in earlier. There should NOT be charges of $114. Without applicable taxes my charges should equal $42.77, no where near $114. I’m highly disappointed in all aspects of this transaction and what little customer service I received on the phone and at the Valero. I further returned the vehicle cleaner than it was when I received it.
barbra tMake them do their job when someone is renting or returning uhaul.Also a working telephone number to call
Angela CThe worst service ever. These people charged me for 2 days. I rented a truck and returned it within 90 minutes. They acknowledged that it was returned within 90 minutes but yet insisted that they had to charge me for 2 days. There are 24 hours in a day and 48 hours in 2 days. DO NOT waste your time or maybe your money using this location. Unbelievably horrible experience!
Wilberforce A