Good customer service!
jose hernandez
Used Cars USA
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fayetteville, AR 72703
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Customer Reviews
- 3.0 Average Customer Rating
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We were rerouted a couple of times after arriving on time for our mobile pick up. At the last minute we were informed that the pick up location on Huntsville Road was not able to provide a key or code to the pick up box. This was very frustrating since we had been assured that everything would run smoothly. At the last minute, the H-haul representative at Shiloh in the Mall had an available truck in our size. He tried his best to steer us to the site in the Fayetteville/Springdale Mall, and he regaled us with a great sense of humor, though he did not seem to grasp at first that my wife was desperate to use the bathroom in the store (but she made it on time). May I suggest you consider making vans available to other cities. It seems like the ones at Twin-Cities U-Haul had some, but we were told they had to be returned to that store, which was rather difficult for a one-way rental from NW Arkansas to Oklahoma City
Bob KanaryThe man running this location is extremely rude! I will never rent from him again!
Darlene LedbetterApart from mud on the aluminum railing, everything else was fine.
Camille RuossThis location is in a mall and very hard to find. The location is also a scooter store but there is no sign displayed designating the scooter store as a U-Haul Pick-up/Drop-off location. This storefront is also very far away from where the U-Haul trucks are parked. There is no sign or instructions on which door to go in to get to the storefront. I needed to find the U-Haul store because there was no key drop located near the truck parking area. Additionally, the U-Haul app did not allow me to upload photos of the truck to complete my drop off. Overall this was a very frustrating and difficult experience.
Robert Wood