The gas in the truck was marked at 5/8 full but I realized once I was about s few blocked away that it was under 1/2 full. I ended up putting over $30 in gas back in when I probably used only about $10. I put a note in the drop off explaining why it was not at 5/8 so was not charged extra but still ended up spending more than I should.
Susan K
Precision Services Contractor
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Durham, NC 27713
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Nothing really. This was my first time using this location but will be back. The guy working there was friendly and busy trying to serve all the customers. It seems like a busy location and full of trucks and trailers and customers.
Tahara MShut this place down because it's a complete joke. It gives uhaul a bad representation.
DayShawn BOut standing
Victor BI shows up 10 minutes early. They tell me that the Area manager didn’t do his job and fix the milage on the one 26 foot truck so I can’t use it but it’s the only one they have. The nearest one was 10 miles away. They rent me a 20 foot truck and tell me it’s 29.95 even though it’s 39.95 on the website so I asked are you sure it’s 29.95 and he said yes and it was written on his board. He additionally stated that he would offer me $10 off because of the inconvenience and at the end cut the price of my milage off by half. The agent also stated that he would give us the appliance dolly for free, this part was true. When i dropped off the truck at 5:45pm est everything was fine but i had a feeling i needed to go back in the next day. I went back the next day and the same agent was there. He told me sorry I can’t give you the $10 I told you I could I can only give you $5 off and I can’t give you the milage discount that I told you I could either. He handed me a piece of paper with a number and said call this number and see if they can help you. Additional he had changed the white board behind him to match the website pricing, shame on me for not taking a picture, so he said he never said it was 29.95 and he wouldn’t say that because he knows the pricing of his units. I called the number and told the uhaul rep what had happened and everything I was told and she said our price is our price and if you didn’t take a picture that isn’t our fault. This was bar far the worst customer experience I have had anywhere for anything. I will never ever use uhaul again and I really think that you should think twice before giving them your business as they look for ways to screw you out of your money. Because I didn’t get the 26 foot truck as promised my miles were almost doubled what they would have been simply because of how many extra trips I had to take to move my home.
Nicholas P