The lock that was used for self pick up was old and seemed to be stripped. It took over 50 attempts to get the lock open from three different users. This lock needs to be removed from use. It delay my travels by one hour.
Joseph Bolton
Alpha Omega Stor All V LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cartersville, GA 30121
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Customer Reviews
- 4.0 Average Customer Rating
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The woman who assisted me in this experience was very courteous and helpful!!! Thank you!
Andrea BuswellThe attendant was not a good representative of U-Haul. Was contacted by another U-Haul Rep. to pickup a 5x8 trailer and take it to Texas. It was on our record, but she insisted she did not know the details and would not release the trailer to us, I had to contact the other U-Haul rep share our encounter with Cartersville rep. Give my phone to Cartersville rep to speak to the U-Haul rep we mad the deal with. Ive U-Haul before and had excellent services.
James CochranFast and easy
Michael AbbottThe truck had more miles and less fuel than the contract said. I took pictures and disputed both at my pick up location. When I got to my drop off location they said I did not ,when I had pictures on my phone of both. They hit me with an extra fuel charge even though I followed all of there picture taking…submitting protocol. What a joke!
Ezra Lusk