This place is a disgrace showed up early and still didn’t leave with my rental till about 2:16 then they tell me I got to return the truck by 5 because that’s closing time and I only had 1/4 of gas I leave to find out the dolly was not in the truck very unprofessional truck had a bang on the door couldn’t open passenger window! Twisted my ankle rushing to do my move in less than 3 hours I wouldn’t recommend this place to my worst enemy oh and btw when I return at 5:10 the place was still open the nerve of the owner to tell me they close at 5 don’t waste your time with this place
MADELINE L
La Estrella Resturant
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bronx, NY 10457
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Customer Reviews
- 3.5 Average Customer Rating
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The man that provides the uhaul was pretty rude, lacks communication skills. Cuts you off when speaking, when I dropped it off he sat on the other side of a large screen and was in his phone without telling me anything. He made me wait at least a half hour before attending me for no reason at pick up and drop off. while The wait time is horrible … you are on his time. He doesn’t know how to explain a price difference between the app and his system. He made me take the truck to a different location while I was still on the rental time to then come back to the rental location. Not a good experience.
Angela GGhgh
YOANFRI DPersonnel helpful... only when we insisted they come get the truck! We were in Brooklyn NY and the place was a restaurant with a small sign in the window. They wanted us to turn the truck around on a congested street find an ally to take the truck back and park it... yea right! Did I mention we were in Brooklyn NY! Unbelievable.
Rosario CHave dolly available for customer who paid for it
lancine k