I filled up gas to the point where the car was when I first drove it. Yet I got charged extra for gas. This is very irresponsible of the staff. Plus their behaviour was very unprofessional.
kazi r
Pit Crew Drive Thru Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in St. John's, NL A1E2E3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Navigating the app was difficult. Was online with customer service for 30 min to get it to work and didn’t. Luckily an employee from Pit Crew helped me and was grateful to him. I eventually got the truck an hour later. Miss the days of interacting with people instead of phones. Thank you.
Anthony RMy first time doing the rental without a person to interact with so it was a bit frustrating at first. Glad I downloaded the app before I went there. Even though I had already performed many tasks at home I was promoted to do them again before I could get the keys. Also signage at the location could be a bit more visible. Any future rentals will go easily I assume now that I'm aware of the procedure. Only other thing, was a nail in the rear driver's side tire that was either already there or picked my first day. Didn't want to return truck and loose probably a day without the truck, so I borrowed a vehicle air compressor and topped the tire whenever the vehicle alerted that the pressure was down.
Glenn HReally good place, easy to talk to and get help.
Blythe KWhen I arrived, the online pickup service advised I had to contact the location to get access to the keys. Finally got to connect with a rep on the phone who gave me instructions to gain access to the key box. Once I was able to get into the box, there were no keys. Had to contact the rep again, who informed me that the keys were still in the key drop box from the previous client. Finally got the keys, and left the office about 45mins later. It was a snowy, wet day, no windshield washer fluid, had to stop and take care of that. Before I managed to get to the location to pickup up my furniture, it was too late, and I ended up having to pay to keep the truck longer than expected. The guys at the pickup location were very decent about the whole situation, but it still left me delayed and higher cost than I had budgeted.
Melanie C