Ordered a dolly, because I needed one. There was no dolly. Comment by attendant...they removed the charge. That doesn't help me Also, attendant added some random charge that was almost a third of my total. Customer action file in progress.
Lynn B
Berwyn Clark Gas Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Berwyn, IL 60402
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Customer Reviews
- 2.5 Average Customer Rating
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It's a small gas station and they really don't know what they're doing. The truck was on empty when I picked it up and the furniture dolly I requested wasn't in the truck. When I asked for it the guy behind the counter told me they do not have those there. I also asked him to extend my drop off time to 10pm which he said he did and did not do. I had to call myself when I noticed it 30 mine before the drop off time. Worst Uhaul experience I've ever had. Will not be returning to this location ever.
Uriel HThe owner seem to not know what to do when renting the uhaul out. Along with him being too busy to try to handle the rental and customers at the same time.
Linda YI do not have much money. I am poor. When I received your statement I was shocked. I was charged 2 days. We didn't even have the truck for 2 HOURS. On my bank statement the first charge was for 40.69. That's great, that's ok That's around what I expected to pay for a truck advertised for $19.95 a day locally. Then I was charged another $ 80.15!!! What the ......The person behind the counter was ringing up lot's of customers from this small neighborhood store while he was helping me so It took a long time. He was the only one there. The U haul statement says I had the truck from 6/14 at 2:13 to 6/16 at 1:44, that is a lie. I'm sure this place has cameras that will prove when I dropped it off. Anyway, I have ALWAYS used U Haul in the past and never had a problem. I am sure this will be resolved and I do want to use your company again. Happy Fathers Day! Thank you Kim Angelus
kim aI put the truck gas back and they charged me extra
Frederick J