The worker was not helpful! There was no equipment at this location either!
Ayana G
Russell Street Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Baltimore, MD 21230
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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The fact that there is no place to park your vehicle while renting a U-haul truck is frustrating. Not having customer parking, especially in an area without a parking garage with the exception of using the casino parking lot across the street, is unacceptable. There are parking spaces on the property. The gas station attendant/agent was not friendly or helpful, despite me doing everything myself through the app. All he had to do was be cordial and assist me with handing over the keys and answering any questions I might have. I'll be sure to use a location that is an actual U-haul facility moving forward.
Clifford MI was charged for gas, but I returned it at the same fuel l level that o received it with. I have pictures.
Jane AI had asked for padding and it wasn’t available at that location. Because of this I drove extra distance to avoid any damage to our belongings. U-Haul charged us for the extra miles.
Alan VI ordered blankets and when I got there I was told items like blankets and boxes weren’t available at this location. A customer who needs these items will be very disappointed and inconvenienced. Please figure out a way to communicate that these items aren’t available or have some available. This is the reason for my lower rating. Other than that the experience was fine.
Fabian F