The address/pinned location was hard to find. The actual building was hidden behind a tall, lined fence with a “no trespassing” sign. It was difficult to tell where I was supposed to park the vehicle. We ended up parking on a side street as all of the other U-Haul vehicles were parked along the street. There was seemingly no parking lot. We also had a hard time finding the key drop off box because the building was difficult to locate. There was no visible signage of the location from the street and there was no clear location to park the truck. You had to enter past the no trespassing sign to locate the building and lock box and there were no further instructions on the website
Robert E
S A P Automotive Group LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Baltimore, MD 21224
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Customer Reviews
- 3.0 Average Customer Rating
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The site is at the end of a dead end road in a seedy part of Baltimore. It has limited parking and looks like a junkyard. The Manager/Owner(?) called me the next morning and informed me that the inside of the cargo area was dirty and I was being charged $30.00 for his cleaning it out. I told him it was NOT dirty, and I would come down and see it with him, and, since I still had three more hours until it was due, that I would sweep it out if it was dirty. He insisted that it was and that it had already been cleaned, to which I informed him I had photos of the truck from all sides and inside that I had taken the night before when I dropped it off. AND, it was not "full of trash" or anything else. He then said not to worry about it, he was ok. It is my estimate that this place tries to get an extra $25.00 from people for cleaning nothing and telling customers that they left trash or dirt in the vehicle. I would recomend that you look back in your records to see if this has been done to other UHaul customers. It is NOT something that you want a UHaul represenative doing.
john wWas charged for a utility dolly tht had no straps I was charged a price but was over charged and they couldn’t tell me the reason why told me contact corporate office
ZELPHIA HSketchy
Kendra KAlways friendly, customer service and clean facility
Queenette M