I made a mistake and wasn’t able to use the trailer. I notified U-Haul and returned the trailer as soon as I realized my riding mower would not fit onto the trailer. The man that helped me with the U-Haul contract and trailer rental didn’t want to refund the rental cost. He pressured me into not requesting a refund and tried to make me feel bad for making a mistake. He told an untruth ( said another U-Haul representative said my mower would not fit onto the 6x12’ trailer). His opinion(s) seemed to be in conflict with the U-Haul representative’s I spoke with on the U-Haul Customer Service telephone line.
Jeff A
Brothers Sewing & Vacuum
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cameron Park, CA 95682
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I already cleaned the trailer. Why he changed me a clean fee?
Anthony SWhole process was easy peasy, trailer was in good shape and the people at Brothers Sewing were friendly
Shawn PThe manager I dealt with was fantastic. I will make sure I tell my friends to rent from his shop.
Thomas WVery friendly and professional.
James R