Rented on a Sunday morning. Returned vehicle before 5:00, the location's posted closing time at Arcadia Self-Storage in Arcadia, CA. When I arrived, approximately 4:50pm, the facility was closed and locked. No one was present at all. The main lot, which contained my personal vehicle, was closed and locked, preventing me from retrieving my car. After calling U-Haul's toll-free number and speaking with a couple of individuals, it was agreed that I take the rented vehicle home, leaving my car locked away in the self-storage lot. I took a half-day off work to return Monday morning so I could drop off the rental and get my car. The woman knew about the incident from a voicemail left by one of the people I spoke with the previous day. She lied to me, saying the surveillance footage showed "she" (don't know who "she is) closed the gate and left right at 5:00, which is nonsense since I was there before 5:00 and "she" was already gone. They went ahead and charged me for the rental anyway. What a crock.
Andy S
Arcadia Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Arcadia, CA 91007
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The truck had graffiti on its side. The brakes were not great, even when the truck was empty. The steering was a little loose, at highway speeds it would drift too much, and the steering wheel was missing chunks. This truck could use some work.
Jose LDiana was awesome! She got me in and out of there in about 5 minutes.
ANDREW LAshlee was awesome and her customer service was excellent.
Ash Sgood
Honglei Z