Regarding the Mcclintock storage:
NEGATIVE STARS for management communication. I had a storage locker for my child who attends ASU. I was driving through Tempe to collect the stuff and return home.
All I wanted to know was if my gate card had a numerical code in which I could use if the card did not work. That's all. A thirty second phone call.
I called the McClintock phone number three times, each time on different days, at different hours as it said while on hold they were "busy". Really? That busy? They couldn't answer it and say we are slammed busy, we'll be right there to help you. Each time I was on hold for more than 15 minutes.
NO ONE picked up or picks up the phone. After the 15 minutes of holding I was then transferred to a national call center who told me they left messages for the manager or employees at Mcclintock to call me back.
NO ONE CALLED ME BACK. NOT AN EMAIL. NOT A TEXT. NOTHING.
It's always funny how a business is happy to take your money but when it comes time for customer support everyone just happens to be busy. If I was late on my payment, managers/employees find the time for late fees and collection centers.
My final time I called, I stayed I hold yet again for yes, you guess it 15 minutes. And yes, I was transferred one more time. This time though it was to Neferti Hernandez. She took my information and even emailed and texted the McClintock manager to contact me through email, phone or text.
Once again. NO ONE did. They couldn't give me 30 seconds of their time.
Now If I were to give Neferti Hernandez a rating:
50 STARS. Yes fifty.
I hope this email or response finds a way to her manager as she deserves praise.
Uhaul is beyond lucky to have a polite, considerate, friendly, responsible person who was competent. I could write 100 more positive adjectives about her.
The manager at McClintock should call Neferti Hernandez and learn how 2 minutes of being helpful goes a long way.
Manager at McClintock Uhaul, please remember, you are not the only storage facility in Tempe.
In business, you're only as good as your last job. You make hard working people like Neferti look bad. She did her job, you need to step up and do yours.